Scrub Polices

ENJOY FREE SHIPPING ON ORDERS OVER $99 EVERY DAY

RETURN/REFUND POLICY

We thank you for shopping with us. If for some reason you need to return an item, you have 15 Days to exchange your order by contacting us!

Please Note: All Exchanges are at the cost of the customer unless iSom Scrubs made an error leading to the customer needing to return items.

Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, then your store credit will be processed within 1-3 business days of iSom Scrubs receiving the package.If 10 business days have gone and you haven't received your credit, please contact us.

After 30 days of delivery of your tracked item, we will no longer accept exchanges

Refunds (Are not granted at this time due to health codes)

Exchanges (if applicable)

We will only pay return shipping and replace items if they are defective or damaged. You may exchange items for a different size or color if it is in stock within in 30 days of receipt of tracked items. Customer is responsible for Shipping costs sending items back to warehouse.

Items That Can Not Be Exchanged or Returned

Embroidered garments are not returnable unless we have made an error in embroidering your garment.

Due to health codes, support and fashion hosiery or compression socks may not be returned or exchanged except in the case of a manufacturer's defect.

 

ORDER CANCELLATIONS

You may cancel a paid order up to 8 hours after purchase during business hours, during Monday-Friday (excluding the holiday or weekends) no questions asked. If you decide to cancel your order after 8 hours have gone by of placing the order, you will not be eligible for a refund until the items have shipped to you and you have gone through the process of our RETURN POLICY (See above).

Orders placed after 5:30 pm on Friday will be processed on the following business day. Keep in mind we are closed and do not process online orders on Saturday, Sunday or Major Holidays.

GENERAL SHIPPING/ ORDER PROCESS 

ORDERS ARE PROCESSED MONDAY - FRIDAY 9:00 AM-5:30 PM EST.

Orders placed after 5:30 pm will not be processed until Monday (excluding holidays)

Please note that once you place your order it takes our system up to 24 hours to process the actual payment.

Then your item is shipped out within 7-10 BUSINESS days from processed payment time (most times a lot sooner). 

 

SHIPPING ORIGINATION

Please note that your order will be sourced from the Warehouse that will ship your items to you the quickest. This may be from the iSom Scrubs Warehouse or the Manufacturers/Brand warehouse. This may cause you to receive more than one package or tracking number. You will receive a tracking number for every package that is sent to you. Always check your spam folder if you have not heard from us regarding shipping updates.

Mail all packages & correspondences to the address below: 

iSom Scrubs, LLC

Attention: Returns

150 Quitman Street

PITTSBURG, TX US 75686


Depending on where you live in the US, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $50, we encourage you to use a trackable shipping service such as USPS or purchase shipping insurance. We don't guarantee that we will receive your returned item.