ENJOY FREE SHIPPING ON ORDERS OVER $99 EVERY DAY RETURN POLICY We do not offer REFUNDS at this time. Only EXCHANGE within 14 days of receiving items. We thank you for shopping with us.
If for some reason you need to return an item, you have 14 days after receiving item(s) to exchange by using our contact us form on the home page. Please Note: All Exchanges are at the cost of the customer unless iSom Scrubs made an error leading to the customer needing to return items. Original shipping/processing charges are not refundable. We will, however, exchange items with no additional shipping/processing charges.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange . Exchanges: We will only pay return shipping and replace items if they are defective or damaged. You may exchange items for a different size or color if it is in stock within in 14 days of receipt of tracked items. Customer is responsible for Shipping costs sending items back to iSom Scrubs store. Items That Can Not Be Exchanged or Returned Embroidered garments are not returnable unless we have made an error in embroidering your garment.
Due to health codes, support and fashion hosiery or compression socks may not be returned or exchanged except in the case of a manufacturer's defect. ORDER CANCELLATIONS You may cancel a paid order up to 8 hours after purchase during business hours, during Monday-Friday (excluding the holiday or weekends) no questions asked. If you decide to cancel your order after 8 hours have gone by of placing the order, you will not be eligible for a refund until the items have shipped to you and you have gone through the process of our RETURN POLICY (See above). Orders placed after 5:30 pm on Friday will be processed on the following business day.
Keep in mind we are closed and do not process online orders on Saturday, Sunday or Major Holidays. GENERAL SHIPPING/ ORDER PROCESS ORDERS ARE PROCESSED TUESDAY - FRIDAY 9:00 AM-5:00 PM EST. Orders placed after 5:00 pm will not be processed until Monday (excluding holidays) Please note that once you place your order it takes our system up to 24 hours to process the actual payment. Then your item is shipped out within 7-14 BUSINESS days from processed payment time (most times a lot sooner). SHIPPING ORIGINATION Please note that your order will be sourced from the iSom Scrubs store that will ship your items to you the quickest. This may be from the Grace Health Scrubs Warehouse or the Manufacturers/Brand warehouse.
This may cause you to receive more than one package or tracking number. You will receive a tracking number for every package that is sent to you. Always check your spam folder if you have not heard from us regarding shipping updates. Mail all packages & correspondences to the address below:
iSom Scrubs Attention: Returns 150 Quitman Street Pittsburg, TX US 75686 Depending on where you live in the US, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, we encourage you to use a trackable shipping service such as USPS or purchase shipping insurance. We don't guarantee that we will receive your returned item.